All orders placed by 2:00 PM CDT are shipped the same day (subject to stock availability). Due to size or weight, some items may require extra time for delivery. Special and custom orders may take up to 3-4 weeks for delivery. Please call us if you have any questions about your order or shipping timeframe. All shipments are discretely and safely packaged.
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How To Order
Please call 1-800-880-9184 or order using our secure online shopping cart 24 hours/ 7 days a week. Click Here to Order Now.
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Fax/Mail Orders
Please make sure your customer number, name, address, daytime phone number, credit card number with expiration date, and complete ordering information are included.
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Order By Fax:
888-455-8490
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Order By Mail:
PO Box 775276
Saint Louis, MO 63177
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Payment
For your convenience we accept American Express, Discover, Master Card and Visa. You can also pay by check, just send your payment to the address above. Please note that it make take 3-4 business days for your check to clear before the order is shipped. Payments by check that cannot be processed due to insufficient funds are subject to a $25 penalty fee. For credit account establishment, please contact our finance office at 1- 800-880-9184.
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US Government and Educational Institutions
No payment is required at the time of purchaser for most United States Federal, State and Local Governments, as well as Educational Institutions. Simply set up your account online and Fax us your PO# (Purchase Order) to 888-455-8490. The purchase order number is necessary in order for us to process your request. Our standard payment terms are Net 30 Days.
If you are experiencing any difficulties in setting up your online account or placing an order call us. Any of our Customer Care Advocates would be glad to assist you.
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Private Insurance & Medicare Reimbursements
Your purchase will include two copies of your order; one for your files and one for you to submit to your insurance company or Medicare. We will help with the appropriate insurance codes (HCPCS codes). In order to bring you the absolute lowest everyday prices, we do not file insurance claims on your behalf.
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Shipping and Handling Charges
The Fedex Ground shipping rates on most standard items are as follows:
Orders Up to $50.00 - Only $ 7.95 per order
Orders $50.01 and Up- FREE Shipping!
Free shipping offer does not apply to Express Air Delivery and certain bulk or oversized items.
We do not ship to Puerto Rico, the U.S. Virgin Islands and International destinations for consumer orders.
Express Air - For Faster Delivery
Next Day Air Service or 2nd Day Air shipping rates are available.
Oversized, Bulk or Wholesale Orders
Please call or e-mail customerservice@pedsneeds.com for shipping charges for bulk or oversized items, or wholesale orders.
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Sales Tax
Missouri and Tennessee state sales tax will be applied to all taxable merchandise. No sales tax will be charged to orders delivered outside of the state of Missouri or Tennessee.
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Warranties
Peds' Needs, INC will honor all applicable manufacturer warranties. Please call us at 1- 800-880-9184 or e-mail us for a Return Authorization (RA#). In the case of defective or broken components, return only the component.
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For Information On Products Not Shown Online
Please call our Customer Service Representatives Toll Free at 1-800-880-9184.
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Privacy Policy
We respect your privacy. We will not sell or share your name, phone number or any information about you with any other company without your expressed written permission. We do not do any telemarketing (we ask for your phone number in the rare event that there is a problem with your order, or, if we need to verify credit card information for your protection).
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Our Security Policy
Because your credit card security is a high priority, we have taken numerous steps to ensure that your payment information is processed confidentially, accurately and securely. As an additional layer of security for orders placed on the Internet, we do not keep records of your credit card numbers or expiration dates on file. This information is passed directly through to our credit card processing company during the ordering process. Peds' Needs, INC is HIPAA compliant.
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Advertising Policy:
Any banner advertising will be clearly marked as "Advertising".
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Site last modified on June 1st, 2010.
* Guarantee not valid on competitor bonus offers, free offers, auction websites, non-retail (wholesale) websites, private sales, special buys, promotions, typographical errors, clearance sales, member club pricing, liquidation sales, mail-in rebate offers, or where a service commitment is included in the transaction. Internet and/ or Mail Order competitor offers must include shipping and handling charges as the basis for comparison. Item must be identical make and model# in brand-new condition. The terms of this guarantee are subject to change without notice.
Order from today. We Guarantee your satisifaction!